Frequently Asked Questions
Everything you need to know about your Hey Happiness experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your pieces sooner.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please visit our returns portal to start a request and receive a prepaid shipping label.
What materials do you use for your jewelry and accessories?
At Hey Happiness, we prioritize quality and durability. Most of our jewelry is crafted from 14k gold-plated stainless steel or sterling silver, ensuring it is hypoallergenic and tarnish-resistant.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by location and typically range from 7-14 business days.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.